What does quality service mean to you?
Customer expectations are evolving very quickly, and we need to ask ourselves the basic but essential question: What is quality customer service? [something fundamental to us here at Masters and always at the forefront of our minds]. Not only are […]Read more
Why your reputation matters (and how to deliver on your promises)
Everything you do impacts your business reputation. But what exactly is it, and why is it so valuable? There doesn’t seem to be an academic consensus on a definition for what a company reputation actually is. It is such an […]Read more
Planning required to avoid electric shock in the HGV sector
On November 18 Boris Johnson, The Prime Minister announced that new petrol and diesel cars and vans will not be allowed to be sold in the UK from 2030, just ten years away. But what does that mean for the […]Read more
What is the driving force behind success?
In my role as commercial and Business Development Manager, I am often asked, ‘What is special about Masters?’ What is your USP? Warehousing and logistics is an industry which is considered by some as very generic. I can understand why […]Read more
Implementation of Smart Freight System looking a little shabby
Many people are already starting to countdown to Christmas. Certainly, Christmas planning is well underway in the logistics business. But Christmas isn’t the countdown that everyone is talking about in our industry at the moment… it is the countdown to the […]Read more
When cheap is expensive
We have inevitably entered a recession, as was fully expected as a result of the pandemic. I for one am hoping that by remaining positive and buoyant we can weather the storm and bounce back quickly as a nation. When […]Read more
Lockdown easing continuum: where do you sit?
It’s the end of July 2020 and the world is a changed place. Lockdown has eased considerably, face masks have just become mandatory . . . in some places . . . quarantine restrictions have just been reinstated on people returning from […]Read more
A Celebration of Collaboration
What does collaboration mean to you? The dictionary definition is “ the situation of two or more people working together to create or achieve the same thing.” For me it is about relationships, connections, trust, shared principles, co-operation . . […]Read more
Logistics and the Coronavirus
Now in week 7 of ‘lock-down’ due to Covid-19 and with the Prime Minister announcing just a very slight easing last weekend, it seemed an opportune time to interview the directors regarding how the team at Masters Logistical are getting […]Read more
Masters are proud to help keep the country going
The Department for Transport confirmed last week that the logistics industry in its entirety is essential to the running of the country. Our industry bodies received a letter from the Department for Transport a couple of days ago . . […]Read more